Service Coordinator

Hansler Industries is going through an exciting business transformation which demands first-class support for our team to drive results. We are looking for a high-energy, customer and team oriented individual to support field service technicians and monitor daily administrative field activities to ensure customer satisfaction. You will be a successful addition to our team if you consider change to be an opportunity to develop and contribute to business.

Job location: Mississauga, ON

Work hours: 7:30am-4:30pm

As a service coordinator, you will serve a vital role which includes, but is not limited to:

• Being the primary point of contact for all customers
• Managing the service inbox and incoming calls
• Maintaining awareness of where all technicians are located
• Inputting work orders as required following the dispatch process
• Processing and reviewing work orders as required for accuracy
• Scheduling technicians; following all scheduling and dispatch procedures
• Ensuring work is completed in a timely fashion and technicians are following field processes
• Reviewing active order reports (WIP) to ensure all orders are being completed within the given timeframe as outlined
• Ensuring all filed information is accurate and received while tech is on site (for further action, estimating and parts ordering)
• Preparing and providing customer estimates
• Uploading invoices to customer portal and finance
• Managing parts inventory and transferring parts to warehouse and trucks

Qualifications:

• Minimum 2-3 years of dispatching experience, coordinating services
• Experience working in/with manufacturing & supply chain industry would be considered an asset
• College or University diploma in supply chain management or business administration would be considered an asset

We offer competitive compensation and benefits package in a fast-paced environment. We are looking for an innovative, forward-thinking individual who enjoys challenges and wants to work on leading-edge infrastructure projects.

To be a part of this exciting company, apply by sending your detailed cover letter and resume to careers@hansler.com.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Due to the volume of applications received, no phone calls please.

Parts Administrator

We are in immediate need of a Parts Administrator in our Mississauga location. This branch is a fast-paced, team-oriented facility that places a strong emphasis on excellent customer service. This role is an important position within our service department – not only ensuring that we have the supplies and information to keep equipment running, but in maintaining the ability to meet our customers’ needs. You will be working with the parts supervisor in a time-sensitive environment and supporting our customers with accuracy in the timely processing of parts orders.

Job location: Mississauga, ON

Work hours: 7:30am-4:30pm

As a Parts Administrator, you will serve a vital role which includes, but is not limited to:

• Receiving parts shipments with accuracy – realizing errors in incoming shipments from vendors and returns from customers
• Receiving incoming parts requests by phone or electronic communication
• Processing orders as per the packing slip, packing orders, and preparing orders for shipping
• Maintaining inventory of all stock items and preparing reports for re-order
• Maintaining composure and performing detail-oriented work in a fast-paced environment
• Reading and interpreting parts diagrams; maintaining a positive attitude while lending advice to customers
• Having the ability to stand, sit and/or bend for extended periods of time and lift up to 50lbs without limitations
• Maintaining a neat and clean parts room at all times
• Recommending ways to improve efficiency and reduce downtime in order to provide optimal levels of customer service
• Possessing strong communication skills in English, both written and oral
• Offering suggestions to ensure a safe workplace for yourself and your team
• Maximizing the picking process by optimizing product space and storage
• Completing spot-checks and year-end inventory

Qualifications:

• Previous experience working with technicians and in a similar and/or parts related environment
• Minimum 4-5 years experience in team management, parts management, inventory and/or customer service related position or similar role
• Excellent communication and people skills on both an external and internal level
• Efficient in Microsoft applications, specifically: Outlook, Word, Excel

We offer competitive compensation and benefits package in a fast-paced environment. We are looking for an innovative, forward-thinking individual who enjoys challenges and wants to work on leading-edge infrastructure projects.

To be a part of this exciting company, apply by sending your detailed cover letter and resume to careers@hansler.com

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Due to the volume of applications received, no phone calls please.

Forklift Technician

As a leader in the material handling industry for over 50 years, we are seeking forklift technicians looking for a unique experience to be part of our growing company. As a customer-focused company we are looking for self-starting individuals to join our team and make a difference in our service department helping our customers solve problems and increase their productivity. As a forklift technician you will get the opportunity to repair various types of material handling equipment throughout the geographic area we service.

To ensure your success, we will provide you with factory training to be proficient in the types and models of equipment you will be working on.

As a forklift technician, you will serve a vital role which includes, but is not limited to:

• As a Road Service Technician, you will be conducting checks and diagnosing repairs for lift trucks and a variety of material handling equipment
• Checking the condition of the units by examining overall operational integrity and condition of the equipment on the clients’ behalf
• Troubleshooting and diagnosing most material handling equipment components
• Detecting unit malfunctions of worn out mechanical or electrical parts and communicating next steps for repair solutions to the customer
• Repairing, or replacing, major system components, including circuit boards and other electrical parts, hydraulic, mechanical, L.P. systems, power steering and transmissions, engines with limited supervision
• Performing scheduled preventative maintenance services
• Diagnosing and ordering parts according to technical manuals
• Accounting for time each day for customer invoicing on electronic log book
• Being able to interpret and implement technical procedures
• Holding accountability for all parts, materials, tools, and consumables as required
• Must be willing and able to frequently push, pull, kneel, bend and reach
• Taking ownership of your work and pushing your ideas from inception to execution
• Operating and maintaining service vehicle in a clean, safe and secure manner

Qualifications:

• Minimum of 3-5 years experience as a Mechanical Technician or equivalent related experience
• Experience with industrial equipment that involves lifting/rigging, maintaining, dismantling, and installing machinery and industrial mechanical service equipment
• Possess a valid driver’s license
• High school completion, G.E.D. or tech school graduate preferred or equivalent education
• Able to lift up to 50lbs with or without reasonable assistance
• Ability to be flexible and work in a fast-paced, everchanging environment
• Effective analytical and problem-solving skills
• Solid knowledge of general Lock-out/Tag-out procedures, Safety & WHMIS training
• Familiarity with the use of electrical/electronic diagnostic tools and the ability to read a schematic diagram
• Knowledge of the use of hand and power tools
• Demonstrated knowledge of mechanical and electrical systems for battery and engine powered material handling equipment
• Proficiency in data input on electronic devices
• Strong communication skills as the frontline contact between Hansler and the customer

We offer competitive salary, incentive program, an excellent benefits package and a vehicle.

To be a part of this exciting company, apply by sending your detailed cover letter and resume to careers@hansler.com.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Due to the volume of applications received, no phone calls please.