You are the first and last point of contact for all of our service customers, gathering and assessing their needs and managing the repair process on their equipment. You will succeed in achieving 100% customer satisfaction through developing strong customer relationships and providing innovative solutions.

The Opportunity

This position provides work life balance, a competitive salary, strong benefits package, and opportunities for career growth and development. Duties include, but are not limited to the following:

• Coordinate with customers, technicians, and appropriate vendors to ensure that all jobs are on schedule and within budget
• Promote value-added work that will improve customer’s overall satisfaction
• Prioritize multiple competing requests while maintaining a high level of service
• Additional Branch Admin duties

The Ideal Candidate
You are our ideal candidate if you’re an upbeat person who enjoys a good challenge and wants to provide customers with an exceptionally great experience. You like working in a team-oriented environment and can manage multiple projects, tasks, and jobs, while maintaining excellent communication. You take pride in your work ethic and positive attitude. In addition, you obtain the following qualifications:

• Related experience in a dispatch customer service role is a plus, and/or experience in general customer service and administrative fields is required
• Post-secondary education in a related field is an asset
• Strong computer skills, especially in Microsoft Suite (Outlook, Word, Excel)

Hansler Industries, a subsidiary of Venturis Capital Corp. is a premium multi-line forklift dealer that has been in the market for over 60 years. We distribute lift trucks, commercial dock & door products, and professional cleaning equipment from some of the largest global suppliers of material handling equipment.

Hansler Industries is committed to our employees, efficiency, productivity, customers and the community. In the same manner, we passionately believe in employment Equity and Diversity, and encourages applications from all qualified candidates, including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We would like to thank all those who apply. Due to the volume of applications received, no phone calls please.

To be a part of this exciting company, apply by sending your detailed cover letter and resume to careers@hansler.com

Join our team at Hansler Industries LTD. where you will get the opportunity to gain industry knowledge. The Service Technician is responsible for meeting all Service related needs of the offsite customer in the most timely, cost effective and safe manner possible. On a daily and/or as needed basis, the Service Technician is required to communicate cooperatively with a variety of people including the Service Manager, Dispatcher, the Customer, Lead/Charge Hand and/or a Warranty or Parts Administrator. The job includes completing a variety of paperwork, (each job completed is supported by a work order form, warranties and safety related forms if necessary). Providing estimated labour times in a timely and accurate manner, tracking and following up on jobs, ensuring that parts are ordered and on hand, as well as recommending additional repair opportunities are integral components of this position.

The Opportunity

The Service Technician reports directly to the Service Manager. Although employed and attached to a particular facility, the majority (if not all) of regularly assigned jobs and tasks are performed at a customer’s work place. On a daily basis, the Field Technician receives work assignments from the Dispatcher assigned to his/her geographic location.

• Performs work as assigned by Dispatcher
• Ensures all parts are present before traveling to site
• Performs repair work on a customer’s machinery
• Fills out work order forms for each job and secures customer signatures on all work order forms using an iPad
• Discusses job details with the customer to ensure buy-in and reviews completed job for same reason
• If diagnosis time exceeds 2 hours, seeks help from Leadhand, Chargehand, Service Manager or Tech Center as required
• Looks for additional repair opportunities on retail jobs and communicates to supervisor or PSSR on each job
• Completes all necessary warranty paperwork as instructed by the warranty administrator
• In the event of a safety incident, completes all necessary paper work as laid out in the Leavitt Safety Program
• Follows all warranty processes laid out by the warranty department
• Keeps parts shelf and work area clean at all times including service truck
• Communicates actively with the field dispatcher after every job
• Regularly service and maintain their service truck at maintenance intervals by going to the dealership
• Actively communicating with the parts department via phone or email to ensure parts are ordered (if necessary) while the tech is still at the job site
• Ensuring all paperwork is complete before leaving the job site
• Tracks and follows-up on parts for ongoing jobs
• On Warranty jobs, ensures parts are returned
• Excellent computer skills required

Hansler Industries, a subsidiary of Venturis Capital Corp. is a premium multi-line forklift dealer that has been in the market for over 60 years. We distribute lift trucks, commercial dock & door products, and professional cleaning equipment from some of the largest global suppliers of material handling equipment.

Hansler Industries is committed to our employees, efficiency, productivity, customers and the community. In the same manner, we passionately believe in employment Equity and Diversity, and encourages applications from all qualified candidates, including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We would like to thank all those who apply. Due to the volume of applications received, no phone calls please.

To be a part of this exciting company, apply by sending your detailed cover letter and resume to careers@hansler.com

Hansler Industries LTD./Leavitt Machinery is actively recruiting for a Regional Sales Manager to join our growing organization. As a key member of the team, you will be responsible for promoting Hansler’s wide range of equipment and services within your assigned region.

The Opportunity:

The Regional Sales Manager is a key role in the organization, responsible for driving sales and formally leading a team of outside sales professionals. A Sales Manager’s job includes (but not limited to) hosting weekly team and one on one meetings, review weekly team schedules, in territory meetings with customers, CRM management, conducting performance reviews, setting annual targets, team building, and helping to define the sales strategy for the region.

What’s in it for you

• Base salary + bonus
• Competitive medical and dental benefits
• Company car or vehicle allowance
• RRSP
• Company laptop
• Smart phone is provided upon completion of training
• Ongoing professional development and an opportunity for growth and advancement

Job Requirements:

• Post-secondary Degree or Diploma in Business, Sales or Marketing
• Minimum 5 years in outside sales with strong results
• Superior Microsoft Office skills with experience using MS Excel, Word, Outlook and Access
• Experience with Microsoft Dynamics CRM is an asset
• Proven sales ability; strong qualifying and prospecting skills
• Team Leadership skills
• Excels in a fast-paced work environment
• Highly organized, a self-starter with good time management skills
• Willing to learn, able to work with minimal supervision, and resilient when facing challenges
• Clear and professional communication skills
• Valid driver’s license

Hansler Industries, a subsidiary of Venturis Capital Corp. is a premium multi-line forklift dealer that has been in the market for over 60 years. We distribute lift trucks, commercial dock & door products, and professional cleaning equipment from some of the largest global suppliers of material handling equipment.

Hansler Industries is committed to our employees, efficiency, productivity, customers and the community. In the same manner, we passionately believe in employment Equity and Diversity, and encourages applications from all qualified candidates, including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We would like to thank all those who apply. Due to the volume of applications received, no phone calls please.

To be a part of this exciting company, apply by sending your detailed cover letter and resume to careers@hansler.com